Terms and Conditions

Welcome to Homehop! By using this website, browsing our listings, submitting a booking inquiry, or completing a reservation through our site or third-party platforms, you agree to the terms outlined below. These Terms and Conditions form a legal agreement between you and Homehop, a provider of short-term and mid-term vacation rental properties in Cleveland, Columbus, and Cincinnati, Ohio.

1. Introduction

These Terms govern your use of the Homehop website (https://www.homehop.com) and our vacation rental services. By accessing or using our site or any of our listings—whether to browse, book, or inquire—you agree to comply with these Terms.

2. Booking Terms

You may book a property directly through our website or through trusted platforms such as Airbnb, Vrbo, or others we may link to.

By booking or requesting to book, you agree to the following terms:

• Minimum Age Requirement: Guests must be at least 21 years old to book.
• Identification: Government-issued ID may be required at the time of booking or check-in.
• Payment Terms: A deposit or full payment may be required at the time of booking. Payment terms will be clearly presented at checkout or through the third-party platform.
• House Rules: You agree to follow all property-specific rules, which may include quiet hours, maximum occupancy, pet policies, and no smoking regulations. Violations may result in fines or termination of stay.

3. Cancellations & Refunds

Our vacation rental cancellation policy is as follows:

• For direct bookings, cancellation terms (full, partial, or non-refundable) will be listed at the time of booking.
• If you book via a third-party site (e.g., Airbnb or Vrbo), please review the platform-specific cancellation and refund policies, which may differ.

Refunds are processed according to the original method of payment and may take 5–10 business days.

4. Guest Responsibilities

Guests are expected to respect the property and follow our guidelines, including:

• House Rules: No unauthorized guests, events, or parties allowed.
• Damage Liability: Guests are financially responsible for any damage caused during their stay.
• Cleanliness: Properties should be left in reasonably clean condition.
• Pets & Smoking: Pet and smoking policies vary by property—violations may incur fees or cancellation without refund.

5. Use of Website

By using our website, you agree to:

• Not engage in harmful behavior including hacking, scraping, or transmitting spam.
• Not copy, reproduce, or republish any part of our website content without permission.
• Understand that all website content (images, text, logos, etc.) is the intellectual property of Homehop unless otherwise credited.

6. Liability Disclaimer

While we strive for accuracy and smooth operation, we are not responsible for:

• Errors, omissions, or unavailability of listings or information
• Injuries, accidents, or losses occurring during your stay
• Events beyond our control, such as weather disruptions, travel bans, or force majeure events

We recommend that guests consider travel insurance for additional protection.

7. Privacy Reference

We value your privacy. Please review our Privacy Policy to learn more about how we handle guest data, including details about data collection, retention, and your rights under vacation rental GDPR compliance standards.

8. Changes to Terms

We may update these Terms at any time. The “Last Updated” date at the top of this page reflects the most recent changes. It is your responsibility to review these terms periodically to stay informed.

9. Contact Details

If you have any questions, concerns, or wish to dispute a charge or booking, you may contact us:

Homehop
Email: help@homehop.com
Phone: +1 (216) 777-5648